Behind The Scenes At A Live Dealer Studio

Comparasino speaks to BetGames’ Vytautas Graiciunas to learn more about its hugely entertaining live dealer games and the technology that goes into creating them.

 

Live casino is hugely popular with players in the UK and it’s easy to see why. It’s one of the most authentic casino experiences you can have when playing from your computer or smartphone.

 

Players love the live action and the chance to chat with the dealer and each other throughout their playing session, as well as the anticipation and excitement of potentially big wins landing.

 

Live dealer games are so popular that there are now tons of live casinos in the UK, each offering thrilling but different player experiences whether that be through the casino bonuses they offer to the live content providers they work with.

 

But have you ever wondered what goes on behind the scenes at a live dealer studio? We have. So to find out more, we sat down with Vytautas Graiciunas, Lead Product Owner at BetGames to learn more.

 

Can you tell us a bit more about what goes on behind the scenes at a live casino studio?

 

I’ve always been amazed by the energy and coordination. Each studio is carefully designed to capture the vibe of a real casino, with BetGames’ trained dealers running the tables like absolute pros. But it’s more than just the dealers – there’s an incredible team working tirelessly behind the curtains, who make sure everything runs like clockwork.

 

We’ve put strict security measures and protocols in place to keep the games honest and fair, which is something I’m really proud of. Our goal has always been simple: to recreate that buzzing casino atmosphere and bring the thrill straight to your screen, so you feel like you’re right there in the action.

 

How does live casino actually work? How can players be sure the outcome is fair?

 

Live casino is one of the most exciting product verticals that BetGames offers. It brings a real casino floor directly to your living room. We’ve got friendly dealers handling the games, while our smart technology captures every spin, shuffle, and card draw in real-time – it’s as close to the real thing as it gets.

 

BetGames also takes fairness incredibly seriously. We use clever tools like Optical Character Recognition (OCR) to track every move, so nothing is left to chance. Every piece of equipment, from cards to roulette wheels, is certified by the UK regulator, and everything is checked frequently. Plus, we have pit bosses keeping a close eye on the action, and independent auditors to make sure it’s all completely legitimate. So, you can sit back, enjoy the thrill, and trust that you’re in good hands!

 

How important is the technology you use in the experience that players receive?

 

Technology is at the heart of the live casino experience. It’s what keeps the games running smoothly, with real-time streaming and crisp visuals combined to provide an authentic casino experience. From the cameras to the software handling bets, it all works together to make things immersive.

 

The technology also lets us throw in cool features like multiple camera angles and game statistics to keep things fresh. The bottom line is, the better the tech, the more exciting and engaging it is for the player.

 

What about the human element – how important is the team on the ground in your studios?

 

It’s all about the people running the show. The team of professional BetGames dealers is at the heart of the action, making sure games stay fun and fast-paced. However, it’s not just the dealers – there are pit bosses, training coordinators, studio managers, and a whole crew working tirelessly behind the scenes.

 

They’re the ones keeping an eye on the games and managing the tech. It’s that mix of skilled people and innovative technology that gives the studio its magic, creating that authentic casino feel for players.

 

What makes for a good live dealer host? What sort of training do hosts receive?

 

The best live dealer hosts are friendly, engaging and keep the game fun. They’ve got to know the game inside out and be quick on their feet to handle any situation, whether it’s explaining the rules or keeping the game flowing. A lively personality goes a long way too!

 

BetGames hosts go through a rigorous training program, learning game rules, dealing techniques, camera presence, and player interaction. They also become experts in etiquette, handling tricky situations, and using the studio technology flawlessly. And it’s not just a one-off – our dealers receive regular training to stay sharp with any new games or features rolled out.

 

What is the most popular live game in your portfolio and why?

 

Lucky 7 has to be the most popular BetGames title, and I can see why – it’s my personal favourite too! Before I even joined the company, I played it all the time. It’s actually the very first game our team created, and players love it for a reason. Lucky 7, or ‘7 out of 42’, is the perfect balance between vintage and innovative, a classic lottery-style game with a modern twist that keeps you on the edge of your seat.

 

It’s easy to jump into, and with so many betting options and odds, there’s something for everyone. What’s more, with 2,000x maximum wins, every session is packed with anticipation and excitement. Supplement engaging gameplay with live hosts and you have the perfect recipe for a fresh, interactive take on the traditional lottery that keeps players coming back for more.

 

What makes roulette such a good live dealer game? How are you bringing new experiences to live roulette?

 

Roulette is a classic for many reasons – it’s simple, exciting, and full of suspense. The sound of the ball spinning around the wheel and the thrill of watching it land – players just can’t get enough. It’s incredibly easy to play with straightforward bets, but there is also room for different strategies, making it a favourite with both new and seasoned players.

 

BetGames continues to spice things up by adding features like multiple camera angles, close-up shots, and immersive visuals that pull players right into the action. And for operators, we offer branded tables with custom studio backgrounds. It gives players a more personalised experience and helps BetGames’ partners stand out with their own signature roulette style. It’s all about blending that timeless roulette charm with modern, customisable elements.

 

What other new ideas are you working on? Any secrets you can share with Comparasino’s readers?

 

BetGames has plenty of exciting projects in the pipeline! One of them takes a fan-favourite game and ramps up the excitement. We’re making it flashier, adding some unexpected twists, and rewarding players with surprise multipliers and massive wins. Think of it as giving the game a fresh makeover with extra thrills. I can’t spill all the details just yet, but let’s just say it’s something Comparasino readers will definitely want to keep an eye on.

 

If someone hasn’t tried live casino before, why should they give it a go?

 

For those yet to try live casino games, you’re missing out! It’s the perfect blend of convenience and excitement. You get the buzz of a real casino, watching the action unfold in real-time, without having to leave your sofa.

 

The games are incredibly immersive, with high-quality streams, multiple camera angles, and the lively casino floor providing that authentic experience. Plus, there’s a massive variety of games to explore, so whether you’re new or a seasoned player, there’s something for everyone. Just remember, it’s all about having fun, so set your limits and gamble responsibly. Keep it light, know when to take a break, and enjoy the thrill in moderation.