Customer Support Specialist (33 hours per week)
IT Department
Customer Support Specialist (33 hours per week)
BetGames is an award-winning international developer and distributor of innovative gaming products for the betting industry (B2B). Our mission is to help our partners to nurture casual players into gamers. Since pioneering the live dealer betting sector in 2012, we have grown into a market leader, offering a unique blend of LIVE, RNG, and branded betting games, including numbers, table games, and other casino experiences such as crash games, tap games or slots. Our diverse portfolio, including games like Skyward, Crypt of Giza, Wheel of Fortune or Penguin Rush is designed to be simple, engaging, and entertaining for recreational bettors and gamers. With a strong focus on fun and safe gaming, we serve over 2000 brands globally in more than 50 countries, delivering top-tier interactive experiences to online and land-based operators worldwide.
We are looking for a motivated customer support specialist as the first point of contact for customers seeking technical assistance over email. Your main responsibility will be to provide customer support and solve and/or escalate issues and incidents on daily basis as well as perform daily monitoring activities.
Our expectations
- Ability to work night shifts and/or on weekends/holidays
- Experience in IT helpdesk or other customer support role
- Good written and verbal communication skills in English, Russian and Lithuanian
- Good problem-solving skills
- Excellent communication skills
- Exceptional attention to details
- Team player attitude with proactive focus on quality
- Understanding of computer systems, mobile devices and other tech products
- Ability to work in a fast-paced, customer-focused, dynamic environment
By joining us you will
- Be part of an international company with a dynamic, fast-paced work environment
- Enjoy working in a modern, centrally located office in Vilnius, complete with free parking nearby
- Get remote work opportunity
- Bring your ideas to life and grow professionally in an environment that values trust, not micromanagement
- Unlock opportunities for growth with internal and external training
- Access comprehensive health insurance after your trial period
- Receive a digital shop budget once you’ve completed your trial
- Stay active with a sports club membership, available after the trial period
- Have a possibility to get IT trainings and later move to Developer or QA specialist position within company (though your motivation and potential are essential to make it happen)
- Net salary range 900-1200 EUR (after taxes & before individual pension fund payment)
Apply now!
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